Our wonderful customers are our focus
At beginning of the story of 495 Garage Door, we only had the two main characters – Eli and Sarah. They are still at the helm of the company but the focus of 495 Garage door company is our wonderful customers. From its inception in 2012 495 Garage Door has focused on improving the service experience of customers seeking garage door services or overhead garage door services – as some people call it. We have encourage our customers to review our services on the most reputable review platforms – Yelp, Angie’s List, Google plus, and Better Business Bureau.
We enjoy getting customer feedback and reviews
Our commitment to excellent and affordable garage door service is unending. In our effort to maintain and improve our service we have employed multiple technological platforms to gather feedback from our customers in MD, VA, and Washington DC. In this post, we want to point out some of the methods we are already using and others that we will be focusing on in the near future. For so many customers their overhead garage door is the most used door in their house. We simply want to be the best overhead garage company in the area and make it more convenient for our customer to reach us for service when their overhead garage door needs repair.
We use technology to better serve our customers
In 2015 we rolled out our new mobile-friendly website. It has become one of the most visible ways customers reach us. We will continue serving or customers through our website. From our website, we share quick ways for customers to contact us and share their reviews about our service visits. Customers can see examples of past work that we have done for other customers and descriptions of the garage door services that we are offering. Want to request a quote? Customers can also do that from our website. Calling our office also works fine for us.
Our staff has grown to better serve our customers
As our technology grows, our staff in the field and in the office has also grown. We believe that focusing both on technology and people power are the best ways to maintain the excellent service our customers have come to expect from 495 Garage Door. Linda from Severn wrote this review. “We needed emergency service 495garagedoor.com immediately rerouted and dispatched one of its technicians to our rescue. Talk about fast and prompt service!! I would recommend 495garagedoor anytime and anyplace. Thumbs up to 495garagedoor.” Thank you, Linda. This is an example of the type service we are aiming to provide for every customer that contacts us for garage door or overhead garage door services.
Startups and garages go well together
On our facebook page we will share before and after pictures of overhead garage repairs – of course, customers’ addresses and pictures will not be shown unless they want us to show them. Do you have any funny stories to share about garages? Send us an invite and share any funny garage door pictures or videos you have on our timeline. We know that garages are popular places in homes – some of the best-known companies started up in garages. Dell and Apple are just two companies that started up in garages.
Here’s an idea. Please send us stories about companies that started in a garage. Here is a starter story we found in a quick search online – https://www.fastcompany.com/3014189/how-to-be-a-success-at-everything/what-stanfords-startup-garage-teaches-us-about-invention-a. So share some stories about businesses that started in garages or funny pictures of happenings around your garage with us on our facebook page.
Our YouTube channel is coming soon
Google plus is another social media platform that we use. We want to be everywhere our customers are online. Google plus is a great medium for sharing our garage pictures, helpful garage door or overhead garage door resources with customers. We also promise to do a YouTube channel to share helpful garage door resources with customers. Remember a FedEx ad with a skyscraper background painted on the overhead garage panel? Here’s the description and link – “very witty ad/commercial from FedEx. It involves a dreamer, an office, a skyscraper and ideas above one’s station!” – https://youtu.be/zyJr_w512sQ.
Stay tuned for more posts about 495 Garage Door’s social media feeds. Hope you enjoyed the video. We think it’s witty.