The technician who came to service our repair was Brenton Proctor. He was fabulous! We have had garage door companies service us in the past who turned out to not know what they were doing. Brenton fully explained our situation and why the repair was needed. We had him fine tune both of our garage door openers while he was here. Brenton came across as a man who cared about the customer and for doing the job right. I fully recommend 495 Garage Door and specifically, Brenton for any garage door job you may need.
The Tech, Ron, arrived early in the designated time frame. After he spent some time asking me what the issues were for the garage door, he started the repair. The tech found another issue with the opener and validated that I wanted the repair completed as well. He had the repair part on the truck and was done. I had some other questions that he answered to my satisfaction.
This firm earned 5 stars for many reasons...diagnosing and fixing two issues...having the parts on hand...testing repair and reviewing resolution with me....the courteous Tech-Ron (his family raised him to show respect), ...they arrived on time and early and confirmed arrival from Silver Sping, over 45 miles away, to Glen Arm. Excellent people!
The service provided by 495 Garage Door was excellent. The technician, Eliyahu, did a great job on the installation of the door. Customer service was superb in that they kept you informed of the status of your job order and returned phone calls in a timely manner. They were professional and courteous throughout the whole process.